Returns & Refunds
Clear guidance for using this site and understanding the support available.
Starting a return
Begin through the website return or support channel within the return window shown with your order information. Provide the order reference, the item involved and the reason for the request. The available route and timing can vary by item type, delivery location and condition.
Condition and packaging
Unless an item arrived damaged or incorrect, it should normally be unused, complete and returned with its original protective packaging and included parts. Please pack it securely enough for the return journey. Items showing use, modification or avoidable damage may not qualify for a full refund.
Shipping, inspection and refund
The return instructions will explain the approved address or collection method and whether return transport costs apply. After the parcel is received, it is inspected against the request. An approved refund is then issued to the original payment method; financial institutions may need additional processing time before it appears.
Damaged or incorrect items
If an item arrives damaged, incomplete or different from what was ordered, contact support promptly and keep the packaging. Clear photographs of the item, outer package and shipping label can help the review. Do not arrange an unapproved repair or disposal before receiving guidance, as this can affect the available resolution.